Work From Home-Customer Service
***Equipment Provided***
***Paid Training***
At American Customer Care/ Premiere Response, we're passionate about customer service.
Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms.
Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment.
We are seeking individuals with experience in retail, sales, retention, and/or data entry.
We are currently hiring professionals to work in the role of: Remote Customer Service Representative
RESPONSIBILITIES:
Handle customer inquiries and complaints
Maximize every sales opportunity by upselling and cross-selling profitable products
Document and update customer records based on interactions
Maintain a knowledge base of the evolving products and services
Increase customer retention by implementing creative problem-solving skills
Handle numerous customer inquiries promptly, accurately, and efficiently
QUALIFICATIONS:
Customer service experience is required
Positive and professional demeanor
Excellent written and verbal communication skills are a must
Experience with diagnosing and troubleshooting
Experience supporting consumer products and/or services.
Must be dependable to work your scheduled shift
HOME ENVIRONMENT AND WORKSPACE:
Dedicated home office workspace, preferably a separate room with a door
Adequate space to set up the workstation
Ability to hardwire internet, plug directly into your router
Agents are responsible for maintaining the workspace in a safe condition
Personal disruptions are not allowed during scheduled hours and should not be audible in background noise.
This includes but is not limited to:
Children playing
Dogs barking
Loud music
Non-work-related phone calls
Doorbells
Family members/roommates
TRAINING:
Product training (Understanding of our clients' range of products, ingredients, applications, adverse effects, etc.
)
Systems training (How to use CRM and ACD Tools)
Remote training (via the video conference platform Zoom)
100% Attendance
WHY US?
We inspire and develop employees to be able to effectively empathize with consumers.
We create experiences that provide promotion opportunities from within.
We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!
EEO Statement:
ACC/PR is an equal-opportunity employer.
We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.
Job Type: Full-time, Hourly Position $12.
50
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